Terms and Conditions
Our Terms and Conditions are designed to protect both you and us. Take a moment to understand how we ensure transparency and trust.
The following terms and conditions form the basis of your contract with Origin Wildlife Safaris Travel Service. Please read them carefully as they are legally binding. By using the site, you;
1.Making A Booking
Booking a safari or tour is often an interactive process. After clients find us and have an idea of what they want to do, we will then communicate to & forth on the tour & the recommended package on the time. This is normal and ensures that you book the right tour for you.
When we are completed with this process and you are ready to proceed to book with a quote that we have agreed upon, we will then send a payment details so you can make a deposit for tour, will then send confirmation for the tour.
We will then issue clients with forms to fill out so we can get some details like in bound flights, dietary restrictions. Our Registration Form permits certain limited special requests to be entered into the contract, such as dietary restrictions. We will do our best to ensure such requests can be honoured and will communicate if they can’t in advance.
However, if a request is made which does not form part of our Registration Form then it does not form part of the contract, regardless of what other communication may have passed outside of the trip documentation. At any time between the making of a booking and the delivery of receipt paperwork to the Client or Client representative, the Company reserves the right to decline to supply the trip.
The Smart Traveler’s Safari Checklist
A complete checklist to help you pack smart and stay prepared for a safe, comfortable, and unforgettable safari adventure.
2. Price Guarantee
Once you have made your booking and we have received your deposit, we guarantee to honor the prices for each individual item shown on your quotation, with the following exceptions:
Estimated price increases:
Where we are making a booking for a period of time for which we do not yet have prices from the supplier (i.e. a year in advance of the tour date), we usually include an estimated price increase. Such price increase will be resigned usually by the time that final payment becomes due and the Client or Client representative is obliged to cover such increases to a maximum of twice the estimated increase.
Government regulated fees and taxes:
In Tanzania, we are exposed to unannounced and sudden changes in items such as national park fees and taxes. The Client or Client representative is responsible for paying any additional charges of this nature.
Fuel surcharges:
Similarly, we are occasionally exposed to sudden changes in fuel costs, which we need to pass on to our customers if our suppliers demand them of us. The Client or Client representative is responsible for paying any additional charges of this nature.
Major errors:
In the event of a major error having occurred in our quotation whereby we have significantly undercharged for a tour, we reserve the right to withdraw our offer.
Exchange rate fluctuations
Very rarely our suppliers suffer from a large movement in the international exchange rates and add an exchange rate surcharge to their invoices to us. The Client or Client representative is responsible for paying any additional charges of this nature.
Payment Terms
To confirm your booking, a 30% deposit of the total tour cost is required. The deposit can be made securely online via credit/debit card or through direct bank transfer.
The remaining 70% balance can be paid upon arrival in either USD, EUR, GBP, or Tanzanian Shillings (TZS) in cash. Please note that all card payments attract a 3.5% processing surcharge.
3. Payment and Invoice
All payments & installments must be paid prior to your Tour start date.
When the client or representative has made the tour payment bank/wire transfer, please email a copy of the bank receipt to the Company. We will confirm receipt of the funds via email.
All costs as a result of payment will be handled by the clients, costs such as surcharge 3.5% for credit card & online payments, wire transfer charges.
4. Currency
All our quotations are made in US$, Euros and Tanzanian shillings. Cash are accepted in US$ preferably however Euros, Pound sterling are also accepted. Customers are required to pay in any currency mentioned above and can do so by making a bank transfer directly into our bank account.
We will provide our banking details to facilitate this process.
5. Tour Element Modification
By the Company:
The duties for payment by the Client or Client representative mentioned above are based on the assumption that we are able to book the trip as quoted. While every effort is made to obey to all itineraries, Safari Soles tours reserves the right to make itinerary changes for your suitability.
In the unlikely event of an unscheduled tour delay/itinerary alteration/extension caused by flight delays, bad weather, strike, civil unrest, or other reasons beyond the control of Safari Soles tours it is understood that any expenses relating to any delay/itinerary alteration/extension (hotel accommodations, meals, flight change fees, etc.) are the responsibility of the client. We highly recommend all clients obtain insurance coverage for such events.
By the Client or Client representative.
Should you wish to make a change to your booking after it has been paid and deposits received, we will usually need to charge an amendment fee to cover additional administration costs. Itinerary charges can involve significant time and administration costs, so best to avoid changes if at all possible. If the changes involve the actual cancellation of any element of the booking, standard cancellation charges will apply.
Changes which involve adding to an existing booking can usually be carried out without an amendment charge.
6. Cancellations and Refunds
Cancellations must be submitted in writing. Refunds are processed based on notice prior to departure:
・60+ days before arrival: 85% refund (15% admin fee retained)
・30 to 59 days before arrival: 50% refund
・15 to 29 days before arrival: 25% refund
・Under 14 days before arrival: Non-refundable
We strongly advise all travelers to purchase comprehensive travel insurance covering trip cancellations.
7. Insurance
Travel and Medical Insurance is recommended for all Safari Soles tours participants. Your policy must include coverage for trip cancellation or limitation, medical expenses arising from illness or accident before or during the trip, evacuation and repatriation in case of emergency, death, any loss or theft of baggage, money or personal effects.
Clients are responsible for their own insurance and Safari Soles tours is not legally liable or responsible in the event a guest fails to take out adequate insurance coverage. All sporting activities undertaken by clients are of their own choice and at their own risk. These include such activities as para-sailing, scuba diving, mountain climbing, all other water sports, horse-riding, etc. We advise clients to review their insurance policies carefully as many policies will not cover injuries sustained in a high-risk activity. Travel insurance is also one of the most important aspect of protecting your trip in case of failure or cancellation, so please make sure that you have it in place from the moment that you first make your booking and covering the whole period before, during and after travel.
8.Tour Suitability and inappropriate Behavior
We reserve the right in our absolute discretion to terminate without notice the trip arrangements of any customer whose behaviour is such that it does or is likely, in our reasonable opinion, or in the opinion of any operator or the authorities, to cause distress, damage, danger or annoyance to any third party or the customer, or to cause damage to property or is illegal.
Our trips can be physically demanding. It is your responsibility to disclose an accurate account of any limitations in your mobility and all other relevant information relating to your health and fitness at the time of booking. You must also advise us of any change to your level of mobility or health and fitness between booking and starting your trip.
We reserve the right in our absolute discretion to terminate without notice the trip arrangements of any customer who is likely, in our reasonable opinion, or in the opinion of any operator or any other person in authority, to be unable to cope adequately with the demands of the trip. In either of these circumstances all our obligations to you under this contract or otherwise shall cease, full cancellation charges apply and we shall not be liable for any refund, compensation or costs incurred by you whatsoever
9.problems arising during A trip
If problems arise during a trip, then the customers are requested to make the Company and/or your guide or its agents aware of the details of any such problems as soon as possible in order that corrective action can be taken.
Usually we can act fast to resolve any such problem satisfactorily. Claims arising from problems through which the customer has suffered in silence and not given us the chance to correct, only to issue a complaint well after the event, will not be entertained.
In dealing with a real complaint post trip, any evidence that you are able to gather at the time will be most helpful, especially photographs. Please bear in mind that when determining whether a refund is due, we will need to negotiate with the supplier in question after your return, so any concessions that you are able to obtain from them directly can also come in very handy in reaching an expedient solution.
10. Liabilities and their limitations
Neither Origin Wildlife Safaris nor any person or agent acting for, through or on behalf of the Company shall be liable for any claims, losses, damages, injuries, death, costs, expenses, delays, inconvenience due to delay or change in schedule, overbooking of accommodation, default of any third party, attacks by wild or domestic animals, epidemics or threat thereof, sickness, the lack of appropriate medical care, evacuation to same if necessary, weather, strikes, acts of god or government, lost or misplaced luggage, acts of terrorism or the threat of, force majeure, war, quarantine, criminal activity or any other cause beyond its control including those which result directly or indirectly from any act or omission, whether negligent or otherwise, of any person, independent contractor, company or firm which provides any goods or services in connection with the Trip, any optional travel component or any other option that is available for purchase.
The Company does not accept liability for the acts or omissions of tour operators, hotels, carriers, or other outside the Company over which it has no control. It is important to be aware that you are travelling in areas of the world that can be dangerous or difficult.
We expect of our guests a certain level of awareness of such issues and cannot take any responsibility for guests being fooled by scams or otherwise disrupted or suffer any loss or injury as a result of parties not directly concerned in the provision of the services described within the contract. In other words, we expect you to be reasonably streetwise when in any public places, especially airports and towns. We do not accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by ourselves and we have not agreed to arrange them and any excursion you purchase during your trip.
The promises we make to you about the services we have agreed to provide or arrange as part of our contract and the laws and regulations of Tanzania will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local Tanzanian laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.
This will be the case even if the services did not comply with the laws and regulations of the country of origin of the traveller, which would have applied had those services been provided in the traveller’s home country. This term also includes where the claim or complaint concerns the absence of a safety feature which might lead a reasonable customer to refuse to take the trip in question, since many safety features that would be taken for granted back home (such as child seats in road vehicles) are not provided as a matter of course in Tanzania.
11. Additional excursions and activities
We may provide you with information about activities and excursions which are available in the area you are visiting. We have no involvement in any such activities or excursions which are neither run, supervised nor controlled in any way by us. They are provided by local operators or other third parties who are entirely independent of us. They do not form any part of your contract with us even where we suggest particular operators/other third parties and/or assist you in booking such activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained in these booking conditions will not apply to them.
We cannot guarantee accuracy at all times of information given in relation to such activities or excursions or about the area(s) you are visiting generally (except where this concerns the services which will form part of your contract) or that any particular excursion or activity which does not form part of our contract will take place as these services are not under our control. If you feel that any of the activities mentioned in our brochure which are not part of our contract are vital to the enjoyment of your trip, email us and we will advise you the latest known situation. If we become aware of any material alterations to lodge/area information and/or such outside activities which can reasonably be expected to affect your decision to book a trip with us, we will pass on this information at the time of booking.
12. Airline And Flight Issues
If any flight you have booked is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation against the airline under EC Regulation No 261/2004 – the Denied Boarding Regulations 2004, you must pursue the airline for the compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding.
The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations as your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. Please note, your rights (“Changes and Cancellations by Us”) and our liability limitations (“Our Liabilities and their Limitations”) are not affected by the above Denied Boarding Regulations except that we are entitled to argue that the amount you receive or are entitled to receive from the airline is sufficient to meet any compensation obligation we may have to you as your tour operator as a result of any such cancellation, delay, downgrading or denied boarding.
13. Transfer Problems
If you encounter problems with a transfer service booked through us, please notify our local representative or guide immediately so that we can attempt to rectify the situation. We cannot accept responsibility for problems that arise from transfers not booked through us or from independent transport arrangements made by the client.
14. Information
The Company takes no responsibility for loss, damage or injury arising from any shortfall, error or omission in the information passed to the customer during the course of the sale or subsequent delivery of the product. Specific room requests: Specific room bookings are usually honoured but cannot be guaranteed. Where a booking has been incorrectly made, or double booked and the customer is not able to stay in the chosen hotel, then the company is liable to return only the sum paid by the customer for that element of the trip.
15. Health And Safety Expectations
The last thing you want to do is get sick on your trip. It is the responsibility of the client to ensure that you have taken all necessary and recommended health precautions. Requirements for vaccinations are different and change time to time. We recommend that you visit a local travel health specialist for more information. For general information try https://wwwnc.cdc.gov/travel
16. Terms And Conditions Of Suppliers
Many of the services that make up your trip are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international agreements. Copies of the relevant parts of these terms and conditions are available the supplier concerned.
17. Customer Protection
Our customers are come from all over the world. In the absence of any equivalent worldwide bonding agency, we have to take a practical approach towards providing the most effective protection for our customers against a catastrophic failure of our company. We have therefore set up our business to operate as follows:
・We pay all suppliers well in advance of your arrival, so that even if our company does fail, your bookings will remain intact.
・We retain all other moneys (i.e. our profit) in a separate bank account until after customers have returned from their trip. All other possibilities should be covered under your travel insurance, which we insist that all customers have and which should be taken out at the time of booking in order to protect against the need to make a cancellation.
In this way we are able to offer bookings security to all our customers worldwide.
18. Legal Jurisdiction
Tanzanian Law will apply to the contract and to any quarrel, claim or other matter of any description that arises between us. All parties agree that any dispute, claim or other matter of any description that arises between us must be dealt with by the courts of Tanzania only.
19. Fraudulent Enquiries
Requests for quotations and other information submitted to us by any of our competitors, potential suppliers or their associates, under the appearance of being a genuine customer request, will be treated as fake. Discovery of any such fraud will be pursued in the courts to the maximum penalty. We will not only claim for time lost directly on fielding such investigations, but we will also make much larger claims concerning the advantage gained by the possession of such information provided in the competitive environment in which we operate..
20. Flight Booking
All flight bookings, including domestic, regional, and international flights arranged by Safari Soles, are subject to the fare rules and cancellation policies of the respective airline.
Many promotional, discounted, and special fares are partially refundable or entirely non-refundable once issued. In such cases, no refund will be available regardless of the overall safari cancellation policy.
Where an airline provides a refund, credit, or date-change option, Safari Soles will pass on the value received from the airline less any applicable airline penalties, administration fees, banking charges, and supplier fees.
Clients are strongly advised to assume that flight costs may be non-refundable unless specifically stated otherwise at the time of booking.
Any airline credits issued shall remain subject to the airline’s terms, validity periods, route restrictions, fare differences, and rebooking conditions.
Safari Soles shall not be liable for losses arising from airline cancellation penalties, fare restrictions, schedule changes, route suspensions, insolvency, or changes in airline policies.
Origin Wildlife Safaris Company
A travel company fully registered and operating locally in Tanzania.
